While your listing is active, buyers may send you questions through eBay's My Messages system. Prompt and courteous responses improve your selling opportunities.

If you are repeatedly asked the same questions, consider adding a Frequently Asked Questions (FAQ) section that buyers can access through the Ask Seller a Question link.

To create your own questions and answers:

Go to My eBay Preferences.

Under the Ask Seller a Question section, click the Edit link.

Select the options you want to display on the Ask Seller a Question page.

Enter your questions and answers, and then preview your FAQs.

Click Submit when you are finished.
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