Always use My Messages (eBay's message system) to communicate with buyers. My Messages provides a speedy and secure communications channel that helps engender more trust. Be tolerant of questions, maintain a positive and friendly voice, and work hard to build buyer confidence.
Tip: With My Messages, an eBay buyer can be certain that your message is an authentic message from an actual eBay member. This is particularly important with messages like Second Chance Offers or Best Offers. Regular emails can sometimes go missing, but emails sent through My Messages are stored for up to 60 days in the recipient's My Messages Inbox for easy look-up and retrieval.
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