Make a positive impression on buyers by responding promptly and politely to all questions, before and after the sale. Quick responses show buyers you are attentive and that you care about their business. Responding promptly also keeps buyers from losing interest in your listing and moving on to other items.
Tip: Always be polite and courteous in your responses to buyer questions. Even if the answer to the question is already provided in your listing, don't respond in an irritated manner. Whenever possible, allow your responses to buyer questions to show in your listing. This not only shows other buyers how responsive you are, it saves you the time in answering the same question more than once. And it pays back in higher Detailed Seller Ratings for communication.
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