If an item you sold was lost or damaged during shipping, respond immediately to resolve the issue with the buyer. Request Contact Information by going to Advanced search and clicking on that link, then call the buyer if necessary.
You should also consider contacting the shipping carrier for assistance. There may be a delay while a package is traced by a shipper. Good communication with the buyer will help smooth the situation and avoid bad feelings.
For more about dealing with issues after a sale, check the Further Information links at the end of this lesson for “After the listing ends".
